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This website uses cookies

We use cookies to personalise content and ads, to provide social media features and to analyse our traffic. We also share information about your use of our site with our social media, advertising and analytics partners who may combine it with other information that you’ve provided to them or that they’ve collected from your use of their services. Read more (clickable link to full cookie policy)

Full cookie policy

What are cookies?

Cookies are simple text files that are stored on your computer or mobile device by a website’s server. Each cookie is unique to your web browser. It will contain some anonymous information such as a unique identifier, website’s domain name, and some digits and numbers.

What types of cookies do we use?

Necessary cookies

Necessary cookies allow us to offer you the best possible experience when accessing and navigating through our website and using its features. For example, these cookies let us recognize that you have created an account and have logged into that account to access the content.

Functionality cookies

Functionality cookies let us operate the site in accordance with the choices you make. For example, we will recognize your username and remember how you customized the site during future visits.

Analytical cookies

These cookies enable us and third-party services to collect aggregated data for statistical purposes on how our visitors use the website. These cookies do not contain personal information such as names and email addresses and are used to help us improve your user experience of the website.

How to delete cookies?

If you want to restrict or block the cookies that are set by our website, you can do so through your browser setting. Alternatively, you can visit www.internetcookies.org, which contains comprehensive information on how to do this on a wide variety of browsers and devices. You will find general information about cookies and details on how to delete cookies from your device.

Contacting us

If you have any questions about this cookie policy or our use of cookies, please contact us. (Insert contact mail address)

Privacy policy

  • Who we are

This website https://woodrockanimalrescue.co.za/ (the Website) is operated by Woodrock Animal Rescue (NPO 103-156) and the address of Woodrock Animal Rescue is Plot 51; on the R511; Hennops River; Pretoria Rural; Gauteng; South Africa. Woodrock Animal Rescue’s head office is Plot 51; on the R511; Hennops River; Centurion; Pretoria, Gauteng; South Africa, with postal address at Postnet Suite 451; Private Bag X 29; Gallo Manor; 2052; Gauteng; South Africa.

References to “Woodrock Animal Rescue”, “Woodrock”, “we”, “us”, “our” and “ours” in this Privacy Statement mean Woodrock Animal Rescue.

Reference to “AE Planet” means the fundraiser of Woodrock Animal Rescue and any company or other organisation in which Woodrock Animal Rescue owns more than 15% of the share capital.

The terms “you”, “your” and “yours” when used in this Privacy Statement, mean any user of this Website.

  1. Purpose of this Privacy Statement

We are committed to the privacy and confidentiality of information provided to us. This Privacy Statement provides information to help you understand how we collect, use and share your personal information and our privacy practices with regard to any personal information collected by us from you directly and/or through the Website or the use of our products and services.

Personal information means information which identifies you, and includes information such as your name, email address, telephone number, MSISDN, biometric information and password, as well as any other personal data collected.

By visiting this Website and communicating electronically with us, you consent to the processing and transfer of your personal information as set out in this Privacy Statement. 

  1. Notification of changes to Privacy Statement

We are continually improving our methods of communication and adding new functionality and features to this Website and to our existing services. Because of these ongoing changes, changes in the law and the changing nature of technology, our data protection practices will change from time to time. If and when our data protection practices change, we will update this Privacy Statement to describe our new practices. If we do, we will notify you next time to visit this site. We encourage you to check this page regularly. 

  1. Collecting your personal information

We are committed to informed and limited collection of essential personal information.

We can get your personal information when you:

  • Buy a product or service from us (including adoption, buying products online, over the phone and in a retail store or other retail outlet).
  • Register for a specific product or service (such as registering your name and address details for further information on the mission of Woodrock).
  • Subscribe to newsletters, alerts or other services from us.
  • Ask us for more information about a product or service, or contact us with a question or complaint.
  • Take part in a competition, prize draw or survey.
  • Visit or browse our Website or other social media websites.
     

With your permission or consent and/or as permitted by law, we may also collect information about you from other organisations or third parties, if this is appropriate and allowed by law. These include fraud-prevention agencies, business directories ,credit reference agencies. 

  1. Understanding what you want (the use of cookies-click on more information)

We might also use cookies (small text files stored in your browser) and other techniques such as web beacons (small, clear picture files used to follow your movements on our Website). These collect information that makes the website remember you and tells us how you use our Website, web-related products and services.

This, in turn, helps us make our Website relevant to your interests and needs. They also help us find information once you have logged in or help us link your browsing information to you and your personal information, for example, when you choose to register for a service.  We may use a persistent cookie (a cookie that stays linked to your browser) to record your details so we can recognise you if you visit our Website again. 

Cookies by themselves cannot be used to discover your identity. Cookies do not damage your computer. You can set your browser to notify you when you receive a cookie. This enables you to decide if you want to accept it or not. If you choose not to accept cookies from our Website this may limit its functionalities or performance

  1. Anonymous data collected through this Website

In addition to the information we collect as described above, we use technology to collect anonymous information about the use of our Website. For example, our web server automatically logs which pages of our Website our visitors view, their IP addresses and which web browsers our visitors use. This technology does not identify you personally; it simply enables us to compile statistics about our visitors and their use of our Website.

Our Website contains hyperlinks to other pages on our Website. We may use technology to track how often these links are used and which pages on our Website our visitors choose to view. Again this technology does not identify you personally – it simply enables us to compile statistics about the use of these hyperlinks.

Likewise, if you reached our Website by clicking on a link or advertisement on another website, we also log that information. This assists us to maximize our Internet exposure as well as understand the interests of our users. All of this information is collected and used only in the aggregate: it is entered into our database, where we can use it to generate overall reports on our visitors, but not reports about individual visitors. 

We also use your IP address to help diagnose problems with our server and to administer our Website. An IP address is a numeric code that identifies your computer on a network, or in this case, the Internet. Your IP address is also used to gather broad demographic information.

We may also perform IP lookups to determine which domain you are coming from to more accurately gauge our users’ demographics. 

  1. The personal information we collect

The information we collect about you depends on the Vodacom and Vodafone products and services you use and subscribe to. It includes (but isn’t limited to) the following:
 

  • Your name, date of birth, home language, address, account information and email address.
  • Your preferences for particular products, services or lifestyle activities when you tell us what they are – or when we assume what they are, depending on how you use our products and services.
  • Your contact with us – such as a note or recording of a call you make to one of our contact centres, an email or letter you send to us or other records of any contact you have with us.
  1. Use and analysis of your personal information:

We may use and analyse your information to:

  • Process the goods and services you’ve bought from us, and keep you updated with your order progress.
  • Keep you informed generally about new products and services (unless you choose not to receive our marketing messages).
  • Provide the relevant service or product to you. This includes other services not included in your agreement with us, and services that use information about where you are when using your mobile equipment (location information) and to contact you with messages about changes to the service or product.
  • Contact you with offers or promotions based on how you use our products and services. These include your calling and messaging activities (electronic donation support), location information and browsing information (unless you choose not to receive these messages).
  • Bill you for using our products or services, or to take the appropriate amount of credit from you.
  • To administer this Website and help us improve our services.
  • Respond to any questions or concerns you may have about using our network, products or services.
  • Let you know about other companies’ products and services we think may interest you (including offers we’ve specially negotiated for our customers).
  • Protect our network and manage the volume of calls, texts and other use of our network. 
  • Understand how you use our network, products and services. That way, we can develop more interesting and relevant products and services, as well as personalising the products and services we offer you.
  • Carry out research and statistical analysis including to monitor how customers use our network, products and services on an anonymous or personal basis.
  • Prevent and detect fraud or other crimes.
  • Provide aggregated reports to third parties (such reports do not contain any information which may identify you as an individual)

We’ll store your information for as long as we have to by law. If there’s no legal requirement, we’ll only store it for as long as we need it. 

  1. Sharing your personal information

We may share information about you with:

  • Companies in the Woodrock Animal Rescue and AE Planet Group (and any company or other organisation in which Woodrock Animal Rescue owns more than 15% of the share capital).
  • Partners or agents involved in delivering the products and services you’ve ordered or used.
  • Partners or agents that conduct performance and customer satisfaction surveys and any other surveys related to the products or services provided to you.
  • Companies who are engaged to perform services for, on behalf of Woodrock Animal Rescue, or other Woodrock affiliates.
  • Law enforcement agencies, regulatory organisations, courts or other public authorities if we have to, or are authorised to by law.
  • Emergency services (if you make an emergency call), including your approximate location.
  • We’ll release information if it’s reasonable for the purpose of protecting us against fraud, defending our rights or property, or to protect the interests of our customers.
  • If we’re reorganised or sold to another organisation, we may transfer any personal information we hold about you to that organisation.

At your option, and only with your consent, we may also share your information with partner organisations we’ve chosen carefully, so they can contact you about their products and services.

We may share, transfer or disclose the information in our databases and server logs to comply with a legal requirement, for the administration of justice, interacting with anti-fraud databases, to protect your vital interests, to protect the security or integrity of our databases or this Website, to take precautions against legal liability. We will inform you of any such transfer or disclosure if we are required to do so by law.

Where appropriate, before disclosing personal information to a third party, we contractually require the third party to take adequate precautions to protect that data and to comply with applicable law.

In the event of a merger/acquisition or company reorganisation, your personal information may be part of the transferred assets and are likely to be disclosed to the new company. 

  1. Keeping your personal information secure:

We are committed to implementing leading data security safeguards.

We have specialised security teams who constantly review and improve our measures to protect your personal information from unauthorised access, accidental loss, disclosure or destruction.

If we have a contract with another organisation to provide us with services or a service on our behalf to process your personal information, we will ensure that your information is protected and that they only process your information in the way we have authorised them to. These organisations will not be entitled to use your personal information for their own purposes. If necessary, our security teams will check them to make sure they meet the security requirements we have set.

Communications over the internet (such as emails) are not secure unless they have been encrypted. Your communications may go through a number of countries before being delivered – as this is the nature of the internet. We cannot accept responsibility for any unauthorised access or loss of personal information that’s beyond our control.

We’ll never ask for your secure personal or account information by unsolicited means of communication. You’re responsible for keeping your personal and account information secure and not sharing it with others.

You may choose to disclose your information in certain ways such as social plug-ins (including those offered by Google, Facebook, Twitter and Pinterest) or using third-party services that allow you to post reviews or other information publicly, and a third party could use that information.

Social plug-ins and social applications are operated by the social network themselves and are subject to their own terms of use and privacy and cookies policies. You should make sure you’re familiar with these. 

  1. How to unsubscribe or opt-out

If you no longer want to receive marketing messages from us, please contact our customer services team and you’ll be ‘opted out’. (You can get in touch with customer services through the Contact Us page on our site.)

If you choose to unsubscribe or opt out, we will hold your contact details on file marked so that we do not contact you again. This is so that we do not contact you if your details are subsequently provided to us by a third party. 
 

  1. Access and corrections to personal information

Under the law, you have the right to access, correct, amend, delete your personal information or to object to the processing of your personal information. 

Upon receipt of your written request and enough information to permit us to identify your personal information, we will disclose to you the personal information we hold about you, for which we may make a charge as allowed by applicable law. 

We will also correct, amend or delete any personal information that you tell us is inaccurate and notify any third party recipients of the necessary changes. You may update any information you have given to us by contacting us at our registered address. 

Requests to delete personal information are subject to any applicable legal and ethical reporting or document retention obligations imposed on us. 

  1. Unauthorised third party access to your information

Despite the security measures we have in place to protect your personal information (firewalls, password access and encryption methods ) you acknowledge that it may be accessed by unauthorised third party, e.g. as a result of an illegal activity. 

  1. Links to other websites

Our Website may contain hyperlinks to websites that are not operated by us. These hyperlinks are provided for your reference and convenience only and do not imply any endorsement of the activities of these third party websites or any association with their operators. We do not control these websites and are not responsible for their data or privacy practices. We urge you to review any privacy statement posted on any site you visit before using the site or providing any personal information about yourself and others. 

  1. Governing Law

The laws of South Africa will govern any dispute or claim arising out of or relating to your use of this Website. 

  1. Feedback 

We welcome comments about this Privacy Statement. If you have any questions about this Privacy Statement or any part of our service, you may contact us by e-mailing ??????????? or by writing to us at the address set out in paragraph 1 of this Privacy Statement. We will store any correspondence from you at our offices. 

  1. Complaints

Should you believe that Woodrock has utilised your personal information contrary to applicable law, you undertake to first attempt to resolve any concerns with Vodacom. If you are not satisfied with such process, you have the right to lodge a complaint with the Information Regulator, once the Protection of Personal Information Act, 2013 is in force.

ACCEPT/DECLINE BUTTONS

Terms and Conditions for Woodrock Animal Rescue

Introduction

These Website Standard Terms and Conditions written on this webpage shall manage your use of our website, Woodrock Animal Rescue, accessible at www.woodrockanimalrescue.co.za

These Terms will be applied fully and affect to your use of this Website. By using this Website, you agree to accept all terms and conditions written in here. You must not use this Website if you disagree with any of these Website Standard Terms and Conditions.

Minors or people below 18 years old are not allowed to use this Website.

Intellectual Property Rights

Other than the content you own, under these Terms, Woodrock Animal Rescue and/or its licensors own all the intellectual property rights and materials contained in this Website.

You are granted limited license only for purposes of viewing the material contained on this Website.

Restrictions

You are specifically restricted from all of the following:

  • publishing any Website material in any other media;
  • selling, sublicensing and/or otherwise commercializing any Website material;
  • publicly performing and/or showing any Website material;
  • using this Website in any way that is or may be damaging to this Website;
  • using this Website in any way that impacts user access to this Website;
  • using this Website contrary to applicable laws and regulations, or in any way may cause harm to the Website, or to any person or business entity;
  • engaging in any data mining, data harvesting, data extracting or any other similar activity in relation to this Website;
  • using this Website to engage in any advertising or marketing.

Certain areas of this Website are restricted from being access by you and Woodrock Animal Rescue  may further restrict access by you to any areas of this Website, at any time, in absolute discretion. Any user ID and password you may have for this Website are confidential and you must maintain confidentiality as well.

Your Content

In these Website Standard Terms and Conditions, “Your Content” shall mean any audio, video text, images or other material you choose to display on this Website. By displaying Your Content, you grant Woodrock Animal Rescue a non-exclusive, worldwide irrevocable, sub licensable license to use, reproduce, adapt, publish, translate and distribute it in any and all media.

Your Content must be your own and must not be invading any third-party’s rights. Woodrock Animal Rescue reserves the right to remove any of Your Content from this Website at any time without notice.

No warranties

This Website is provided “as is,” with all faults, and Woodrock Animal Rescue express no representations or warranties, of any kind related to this Website or the materials contained on this Website. Also, nothing contained on this Website shall be interpreted as advising you.

Limitation of liability

In no event shall Woodrock Animal Rescue, nor any of its officers, directors and employees, shall be held liable for anything arising out of or in any way connected with your use of this Website whether such liability is under contract.  Woodrock Animal Rescue, including its officers, directors and employees shall not be held liable for any indirect, consequential or special liability arising out of or in any way related to your use of this Website.

Indemnification

You hereby indemnify to the fullest extent Woodrock Animal Rescue from and against any and/or all liabilities, costs, demands, causes of action, damages and expenses arising in any way related to your breach of any of the provisions of these Terms.

Severability

If any provision of these Terms is found to be invalid under any applicable law, such provisions shall be deleted without affecting the remaining provisions herein.

Variation of Terms

Woodrock Animal Rescue is permitted to revise these Terms at any time as it sees fit, and by using this Website you are expected to review these Terms on a regular basis.

Assignment

Woodrock Animal Rescue is allowed to assign, transfer, and subcontract its rights and/or obligations under these Terms without any notification. However, you are not allowed to assign, transfer, or subcontract any of your rights and/or obligations under these Terms.

Entire Agreement

These Terms constitute the entire agreement between Woodrock Animal Rescue and you in relation to your use of this Website, and supersede all prior agreements and understandings.

Governing Law & Jurisdiction

These Terms will be governed by and interpreted in accordance with the laws of the South Africa, and you submit to the non-exclusive jurisdiction of the lower- and high courts located in South Africa for the resolution of any disputes